At Asima Medical, we strive to ensure all orders are processed and delivered efficiently and securely.

• Orders will be processed after payment confirmation is received.
• Shipping times may vary depending on product availability and destination.
• Customers will receive shipping details and tracking information once the order has been dispatched.
• Delivery charges, import duties, taxes, and customs fees (if applicable) are the responsibility of the customer unless otherwise agreed.
• Asima Medical is not responsible for delays caused by customs clearance, courier services, natural events, or circumstances beyond our control.
• Customers are requested to verify the shipping address and contact information before confirming the order.

Return & Exchange Policy

Customer satisfaction is important to us. Returns or exchanges may be accepted under the following conditions:

• Return requests must be submitted within 7 days after the product is received.
• Products must be unused, unopened, and in their original packaging with complete documentation.
• Damaged, defective, or incorrect items received must be reported immediately with supporting photos or evidence.
• Products that have been opened, used, or damaged by improper handling are not eligible for return or exchange.
• Shipping costs for returns or exchanges may be borne by the customer unless the issue is caused by Asima Medical.
• Refunds or replacements will be processed after inspection and approval by our team.
• For return requests or shipping inquiries, please contact Asima Medical customer support directly.